A computer that works with you.
Help with software problems, virus and malware removal, slow performance, and PC tune-ups. Remote connections require your permission.
Real people. Patient support.
Technology should make
life easier.
Let us help you feel comfortable and confident with your devices. Friendly, practical support for seniors and anyone who feels left behind by technology.
Clear explanations. One step at a time. Backed by Computer Doctor.
A little help.
A lot more confidence.
Whether it’s a confusing phone, a slow computer, or a question you’ve been afraid to ask, you have someone to turn to.
Patient, personal helpNo question is too basic.
Unlimited technical supportFor unlimited household devices.
Backed by Computer DoctorA familiar name in computer repair.
HELP WITH EVERYDAY TECHNOLOGY
You don’t have to figure it out alone.
From computers and phones to printers, smart TVs, and connected devices, you have a trusted support team for the technology throughout your home. You don’t need to know the right technical words—just tell us what’s happening.
If a product or problem is unfamiliar, we take the time to research it, build our understanding, and work toward a solution. We also guide seniors through practical steps to secure their devices and contact their bank when financial accounts may be affected. With patient explanations and clear next steps, we help you feel supported, informed, and more confident with technology.
Here’s how we can help:
- Virus and malware removal
- PC tune-ups and performance troubleshooting
- Email setup and troubleshooting
- Printer setup and connection help
- Home Wi-Fi and device connection troubleshooting
- Software installation and update assistance
- New computer, phone, and tablet setup guidance
- Password, sign-in, and account-security guidance
- Smart TV and streaming-device assistance
- Backup setup guidance and help checking backups
- Help transferring files, photos, and documents between devices
- Scam awareness and help responding to suspected hacking or compromised accounts
Connections, phones, and more.
Questions about Wi-Fi, printers, phones, tablets, smart TVs, streaming devices, and getting new technology set up.
Someone to walk you through it.
Patient phone consultations and remote help with email, accounts, settings, and everyday technology questions.
New Technology Support provides ongoing phone and remote support to subscribers. With authorization, we can join a three-way call to help explain an issue. For bank-account concerns, your bank confirms activity and handles disputes. Our remote software is required on covered computers for ongoing maintenance and support. One-off help and hardware repairs are provided through Computer Doctor.
More than answers
Covered repair labor.
Four devices of your choice.
Register up to four eligible devices per household, in any mix of desktop computers, laptops, and mobile phones, for plan-covered hardware repair labor.
Repairs are handled by Computer Doctor after a 30-day waiting period from activation. Parts are billed separately, plus applicable sales tax.
Devices must be registered and eligible before a repair request is submitted. Repair exclusions include data recovery, small-business networking, and unapproved high-end mobile devices with a high liability risk to repair. See the agreement for complete coverage terms.
RESIDENTIAL PLAN & PRICING
Know what you’ll pay. Know what comes next.
Clear payment totals, with the residential card processing fee included.
Ongoing monthly payment
$62.99 / month
$59.99 subscription + $3.00 processing.
- Unlimited technical support for unlimited household devices
- Covered repair labor for four registered, eligible devices after the waiting period
- Personal guidance by phone and remote connection
- Service requests through your customer portal
Immediate enrollment
Your first payment: $102.95.
Current month’s subscription$59.99
One-time setup$39.96
Card processing$3.00
Total first payment$102.95
Full current month charged at signup, without proration. Ongoing payments are $62.99 on the 28th. When enrolling on or after the 28th, the next billing date is the following month’s 28th. Your signup form shows the timing choices.
Read the full service agreement →A 12-month initial agreement and autopay with a card on file are required. No cancellation during the initial 12 months. The plan renews automatically unless written cancellation notice is received at least 30 days before renewal under the agreement. A $30 declined-payment administration fee applies. Repair parts and applicable sales tax are separate.
From signup to support
We’ll guide you
through the next steps.
Review and enroll.
Complete the form, review and electronically sign the agreement, then enter payment details securely through Stripe.
Receive your welcome.
For immediate enrollment, account setup and activation are within three business days, after payment and approval. Support begins with your Welcome Email. Wait & Save also requires the first monthly payment.
Register your devices.
Within 72 hours of your Welcome Email, register your eligible devices using each device’s brand, model, and serial number.
Request help online.
Submit support tickets through the portal. Registered-device repair coverage starts after the 30-day waiting period from activation.
Good questions
Feel comfortable
before you join.
Is this part of Computer Doctor?
Yes. New Technology Support is a subsidiary of Computer Doctor, created to provide ongoing technology help for seniors and others who want patient, practical guidance.
Is technical support limited to four devices?
No. Technical support covers unlimited household devices. The four-device limit applies to registered devices eligible for hardware repair labor: any mix of desktop computers, laptops, and mobile phones.
When does my support start?
Support starts after administrator approval and your Welcome Email. Immediate enrollment account setup and activation are within three business days after signup. Wait & Save additionally requires verification of the first monthly payment on the upcoming 28th. Hardware repair coverage has a separate 30-day waiting period from activation.
What does the hardware repair benefit include?
Covered labor for registered, eligible devices after the waiting period. Replacement parts and applicable sales tax are separate. Data recovery, small-business networking, and unapproved high-end mobile devices with high repair liability are excluded. Read the full agreement before enrolling.
Do I need to sign and send back the agreement later?
No. You electronically sign before payment. Your payment confirmation and Welcome Email provide a secure link to the signed copy for your records; no further signature or return is required.
How do I request service?
All support requests must be submitted through the customer portal. Tickets can be submitted 24 hours a day and are addressed first come, first served, typically within 24–48 hours. Ticket submission does not promise immediate service.
Can I cancel, and does the plan renew?
The plan has a 12-month initial agreement with no cancellation during that initial term. It renews automatically unless written cancellation notice is received at least 30 days before renewal, under the agreement’s terms.
Can I call before signing up?
Yes. Call 334-478-0778 for help understanding the plan. For business use, explore our separate business plans.
You have someone to turn to
More confidence.
Less frustration.
You don’t need to become a technology expert. Let us help you take the next step, one question at a time.
Join the residential plan →334-478-0778