Help when technology gets in the way.
Troubleshooting, email and software questions, virus removal, malware cleanup, and PC tune-ups for your covered PCs. Remote connections require your permission.
Technology support, made simple
Dependable IT support.
For your small business.
Personal help for the computers you depend on—so you can spend more time running your business.
A subsidiary of Computer Doctor · 334-478-0778
UNLIMITED COVERED PHONE & REMOTE HELP
TWO REGISTERED PCS IN THE BASE PLAN
ONE PLACE TO REQUEST ONGOING SUPPORT
Practical help for everyday work
Support without
the technical runaround.
An ongoing subscription for small businesses that want someone to turn to for their everyday computer questions and problems.
Covered labor. Clear expectations.
In-store repair labor through Computer Doctor for two registered PCs after the 30-day waiting period from activation. Parts and applicable sales tax are billed separately.
Discuss the right fit for your business.
Need on-site support or on-site repairs? Ask about higher-priced plans. Extensive networking work and data recovery are excluded from the base plan.
BUSINESS PLANS & PRICING
A straightforward
place to start.
Review the plans and billing details, then contact our office to enroll. Additional needs are quoted separately.
2-PC option
Basic business plan
For a business needing covered support for two registered PCs.
$103.49/ month including processing$99.99 base subscription + $3.50 processing.
Contact us to enroll3-PC option
3 registered PCs
2-PC base plan: $99.99
1 additional PC: $24.99
Monthly subscription: $124.98
3.5% processing: $4.37
No additional PC setup fee.
Initial card payment: $232.84, including the full current month, one-time setup, and processing.
Contact us to enroll4-PC option
4 registered PCs
2-PC base plan: $99.99
2 additional PCs: $49.98
Monthly subscription: $149.97
3.5% processing: $5.25
No additional PC setup fee.
Initial card payment: $258.71, including the full current month, one-time setup, and processing.
Contact us to enrollEach additional registered PC is $24.99/month, plus 3.5% card processing, with no separate add-on setup fee. Standard online options cover up to four PCs; five or more require a custom quote. On-site service requires a higher-priced plan. Your enrollment form will show the first payment and monthly total for your selected PC count.
Optional pickup & return delivery
Need a repair?
We can collect your PCs and bring them back.
If a covered PC needs an in-store repair, this optional monthly add-on saves you the trip to Computer Doctor. We pick up your covered PCs from your approved business address, take them to the shop, and return them after the repair.
Add pickup & return delivery when you enroll, before checkout. Select your preferred option on the business enrollment form. This optional monthly transport service is added to your IT support plan only after address approval and your acceptance of the confirmed price and terms. Choose one of the two pickup options below. Each includes multiple eligible pickup-and-return services for registered PCs, with up to two PCs collected together per service—even if your IT support plan covers three or four PCs.
Wait & Save · $50/month
Best when you can wait for a scheduled route. We collect your PCs within seven business days after receipt of a complete, eligible portal request under the 3 p.m. Central Time cutoff. Collection follows our scheduled routes within that window.
Available in approved service areas of Montgomery, Wetumpka, Millbrook, Eclectic, and Prattville, Alabama. The mileage reference point is 2500 Eastern Blvd, Montgomery, AL 36123, used only for distance calculations, not our shop or a customer drop-off location. Your specific address must be approved and within 15 one-way driving miles of our central mileage reference point for standard pricing. Farther addresses need a separately approved quote.
Priority Pickup · $90/month
Best when you need a firm pickup window. We guarantee collection within two business days after receiving a complete, eligible portal request during normal business hours, with agreed access to your approved location. Complete requests received by 3 p.m. Central Time on a business day count as received that day. Requests received after 3 p.m., on weekends or on company-observed holidays count as received the next business day. This cutoff also applies to Wait & Save.
The $90 monthly price applies within 15 one-way driving miles of our central mileage reference point. Addresses beyond 15 miles require review and a separately approved quote before activation. These monthly packages are separate from individual visit pricing.
What happens when you need a pickup?
- Submit a customer portal ticket describing the problem and requesting collection.
- We arrange the pickup under your selected package: a scheduled route for Wait & Save, or the two-business-day collection window for Priority Pickup.
- Your PCs go to Computer Doctor for repair. Repair completion depends on the work and parts availability. You approve replacement parts before ordering; parts and applicable tax are billed separately.
- We return the PCs after repair. The pickup window covers collection only; it is not a repair turnaround or return-delivery guarantee.
Know before adding this service
- Optional: without this add-on, you bring your PCs to Computer Doctor and collect them yourself.
- Separate monthly charge: $50 or $90 is added to the IT plan price, plus 3.5% card processing. The standard add-on card totals are $51.75 or $93.15 per month, respectively.
- Multiple eligible services: pickup and return for registered PCs when in-store repair is needed, with up to two PCs collected together per service. Unused service does not roll over or provide a cash credit.
- After the waiting period: pickup for plan-covered hardware repair starts only after the 30-day hardware repair waiting period from activation.
- Disconnection and reconnection included: we disconnect equipment at pickup, reconnect returned PCs to their existing monitor, keyboard, mouse and previously connected peripherals, and perform a basic startup and connection check. New installations, network changes and unrelated onsite troubleshooting or repairs are quoted separately.
- Approval before charges: we must approve your service address and you must accept the confirmed price and terms before this add-on is activated or charged. Once accepted, the add-on is locked in for your subscription contract.
Your selection is a request, not an immediate pickup charge. Address approval and your acceptance are required first.
Address approval, charges, and commitment
No pickup add-on is activated or charged until your address is approved and you accept the confirmed price and terms. Once accepted, the add-on is locked in for the subscription contract. You may request eligibility review before paying if pickup is essential, or start your IT subscription independently. An independently started IT subscription remains active under its agreement if pickup is unavailable. Without an approved pickup package, you arrange transport to and from Computer Doctor.
From enrollment to everyday help
Getting started is straightforward.
Tell us about your business.
Call to review your PCs, coverage needs, and any optional pickup service. Choose your PC count, then review the agreement and payment summary in the enrollment form.
Receive your welcome email.
Your welcome email arrives within three business days of signup. Phone and remote support starts with that email. Follow its instructions to register your covered PCs.
Request help through the portal.
Submit service requests online at any time. Standard requests are worked during normal business hours, first come, first served. After-hours and express service cost extra.
Questions before you enroll
Clear answers. No guesswork.
Is this plan for a business run from home?
Yes. Small businesses, including home-based businesses, can discuss business-plan coverage with us. Residential device allowances and benefits do not apply to business plans.
When can we start using support?
Phone and remote support starts when you receive your welcome email, sent within three business days of signup. Covered hardware repair requests have a separate 30-day waiting period from activation.
What if my business has more than two PCs?
Add a registered PC for $24.99/month plus 3.5% processing, with no separate add-on setup fee. Three PCs are $129.35/month including processing; four are $155.22/month including processing. Standard online enrollment supports up to four PCs; five or more require a custom quote. Ask separately about higher-priced on-site service plans.
Does the base plan include on-site visits?
No. The base plan covers phone and remote support and eligible in-store repair labor for two registered PCs. Higher-priced plans offer on-site support and on-site repairs.
Are parts included?
Replacement parts, including special-order parts, are billed separately with applicable sales tax. We obtain approval before ordering. The 3.5% fee also applies when parts are paid for by card.
Does unlimited support mean immediate or 24-hour service?
No. Unlimited means you can request covered phone and remote help as needed without a three-hour cap or per-call charge. All service requests must originate through the customer portal and are worked in queue order during normal business hours. After-hours or express service requires an additional fee.
Can I arrange a repair before the waiting period ends?
Contact Computer Doctor for separately billed service. Subscription-covered hardware repair labor becomes available after 30 days from activation.
Where do existing customers request help?
Open the customer portal to submit your ticket. Tickets can be submitted at any time; standard work is performed during normal business hours.
Before you enroll
Your business plan terms.
Review the full pricing, billing, service, and agreement terms. Your accepted business agreement governs your enrollment.
Read the full business plan terms
BILLING, AGREEMENT & SERVICE REQUESTS
Business plan terms.
Review these terms before enrolling. The following pricing applies to the $99.99/month base business plan; higher-priced plans have their own subscription prices.
Activation & hardware repair waiting period
Your onboarding welcome email is sent within three business days of signup. Unlimited phone and remote support starts when you receive that email; that date is your plan activation date.
A 30-day waiting period from activation applies before you may submit any hardware repair request. Phone and remote support do not have this 30-day repair waiting period. Hardware repair requests are eligible after a 30-day waiting period from plan activation, once the covered PCs are registered. Customers needing repairs before that date may arrange separately billed service through Computer Doctor. The waiting period does not apply to phone and remote support after activation.
Startup & monthly billing
The base plan’s signup payment is $199.98 before card processing: $99.99 for the full current month’s subscription plus a one-time $99.99 account setup administrative fee. The setup fee is not charged every month.
The ongoing base subscription is $99.99 per month, plus 3.5% card processing. Subscription payments are due and automatically charged to the card on file on the 28th day of each month. The next subscription payment is charged on the 28th for the following month’s billing cycle.
No proration applies to mid-month or mid-cycle signups. The full current month is charged regardless of the signup date.
Applicable tax on repair parts
All parts sold for repairs, including special-order parts, are billed separately with applicable sales tax. The 3.5% card processing fee also applies when parts are paid for by card.
3.5% fee on all card transactions
A 3.5% card processing fee applies to all business-plan card transactions, including the signup payment, monthly subscriptions, replacement parts and special-order parts, and other card-paid charges or services.
For the base plan, the recurring card payment is $103.49: $99.99 subscription + $3.50 processing. The signup card payment is $206.98: $199.98 signup + $7.00 processing. Percentage fees are rounded to the nearest cent.
12-month agreement & cancellation
Business subscriptions require a 12-month agreement. The agreement cannot be canceled during the first 12 months. After the initial 12 months, subscribers may cancel by providing 30 days’ written notice.
Card on file & declined payments
Subscribers must keep a valid payment card on file for the monthly subscription. A $30 fee applies to declined payments. Clients are responsible for promptly updating their payment details when the card changes or a replacement card needs to be placed on file.
Required online tickets
All service requests must originate through our online portal ticketing system. Submit your request through the customer portal. Requests are worked in the order they enter the queue, first come, first served.
Normal business hours
All standard service requests are worked during our normal business hours. Tickets may be submitted online at any time; submitting a ticket does not mean service begins immediately.
After-hours & express services
After-hours or express service requests require an additional fee. When these special services are requested, the applicable fees are charged to the client’s card on file. Contact us for the applicable fee before requesting special service.
Covered in-store repair labor is included for two registered PCs after the 30-day waiting period from activation. The client pays separately for all replacement parts, including special-order parts, plus applicable sales tax. Extensive networking work and data recovery are excluded. On-site support and on-site repairs are available in higher-priced plans.
Let’s find the right fit
Give your business
someone to turn to.
Call our office to discuss your plan and enroll. Online business enrollment is not available yet.
Call our office334-478-0778
Already a subscriber? Open your customer portal →